Hear what one of our valued customers, Susan Jacobs, has to say about travel rewards:
“I thought I had booked my first free flight using points. I had earned a sign-up bonus on a travel card, found a reward seat to Lisbon, and felt proud that I had figured it out on my own.
Then I reached the payment page.
There were $340 in taxes and carrier fees on a flight I thought my points had already covered.
I still took the trip, but I spent the whole journey wondering what else I had missed.
That is when I came to Triwize. I did not want to keep guessing my way through travel rewards. I wanted real human agents who could explain the options, spot the hidden costs, and help me use my points more wisely.”
— Susan Jacobs, Triwize Customer
Turns out, a lot. And almost everyone who's new to points and miles makes some version of the same mistakes. Not because they're careless. Because nobody actually explains how any of this works before you're standing at checkout with a credit card bonus and a half-formed plan.
Here’s what trips people up most, in roughly the order it happens.






