Triwize Refund & Cancellation Policy

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Please Note: The Flight Refund and Cancellation Policy provided by Triwize should be read and understood carefully to avoid any kind of inconvenience. The terms are subject to change as per respective supplier and/or airline guidelines update.

Refund And Cancellation Eligibility:

Flight tickets booked through Triwize are refundable and non-refundable in nature, depending upon the policies of the respective airline. The terms associated with the refund and cancellation policies include:

  • A full or partial refund of the ticket may be eligible depending on the airline policies or upon special conditions, such as travel insurance.
  • If you book a flight ticket and the visa is denied or you are disqualified by the visa authorities after purchasing your flight ticket, then you can reach out to Triwize.com or the respective airlines to initiate your validated refund against the cancellation. 

Why Go For Travel Insurance?

Purchasing travel insurance can help protect and ensure you throughout your flight and travel experience. In case you face an emergency or are not able to fly, then you can receive a refund on your ticket cancellation. There are several advantages of buying travel insurance as you get:

  • Financial protection in emergency cases, wherein you are not unable to board the flight or cancel your flight ticket.
  • Refund on ticket cancellation to travelers under special circumstances covered by the travel insurance. In certain cases, travelers may even be eligible to get a refund of a non-refundable flight ticket.  

Flexi Flights/ Flexi Fare/ Flexible Flights:

Triwize.com is a trusted flight booking platform for flexible international flights. Selecting a flexible flight can be a great option as it allows travelers to adjust the dates and timings of the flights as per schedule changes. The airline Flexi fare tickets are beneficial for travelers in terms of making alterations in the:

  • Time and date of the flight schedule it is as per travel convenience.
  • Postponing and scheduling the flight ticket time and date to the nearest available flight or as per preferred travel plans.

Terms Associated With Cancellation Protection:

Triwize.com adds cancellation protection to your flight booking, entitling you to get a full refund in case you are unable to fly due to an emergency situation.  The feature ensures that travelers can book a ticket with the assurance of an additional layer of financial security to the flight tickets. The ticket money shall be refunded or reimbursed to the traveler if s/he is unable to fly due to unforeseen circumstances.

Flight Ticket Cancellation Policy:

The flight ticket cancellation policy is applicable only if the flight tickets are booked from Triwize.com The cancellation terms include:

  • Refund of the booked ticket, excluding the reservation fee, depending on the supplier/airline refund guidelines.
  • As per our policy, the service fees for flight bookings are non-refundable.
  • As per the policy, please be aware that flights booked through Triwize.com within the duration of 7 days (168 hours) from the date of travel are non-refundable.
  • In case of international flight cancellation, the request for cancellation must be initiated over the phone by the traveler. The request for refund or cancellation shall be processed only if:
  • The traveler initiates the cancellation request through Triwize.com
  • The traveler must not be classified as a “No Show,” which happens when the traveler fails to reach the airport or notify the respective airline about their absence.

Applicable Charges and Non-Refundable Guidelines:

  • The service fee charged for flight booking through Triwize.com is non-refundable in nature.
  • The supplier/airline may apply cancellation penalties or charges while initiating the refund to the traveler if the flight is canceled. The charges or penalties shall be deducted from the refund as per the airline guidelines. 
  • The cancellation refund process may take up to 60 to 90 days duration from the date of refund or cancellation request submission. The processing time of the refund depends upon the supplier/airline order method of payment used.
  • A post-ticketing service fee will be charged by Triwize.com for handling the refund and cancellation process, depending on the services provided to the traveler.

Important Notice on Confirmation Of Refund:

The time of processing the refund requested, may vary and depends upon the respective airline or supplier guidelines. The cancellation and refund request of the traveler is forwarded to customer service, which is reviewed, and then the traveler shall receive an email confirming the initiation of the refund. However, it is to be noted that the email notification does not guarantee that the refund shall be initiated, as the final approval of the refund depends upon the respective airline or supplier.

For further assistance, get in touch with our expert team at Triwize.com